An apology

To my dear customers,

Over the holiday season the popularity and demand for the delicious menu items offered far exceeded my expectations and capabilities, which made it difficult to keep up with the sudden influx of orders.

To the customers that were affected by my delays, I am truly sorry that your order was not received in good condition and/or as timely as promised.  I understand your disappointment.  I have let you down, provided you with bad customer service and a poor experience and for that I apologize.  It is the exact opposite of what I hoped to achieve.  I value my customers and understand how important it is to offer exceptional service.

I am working to remedy this issue by scaling down the menu and hiring staff to help me keep up with and expedite your orders.  I will work hard to regain your trust and prove to you that I am worthy of your business.  I greatly appreciate the positive support and words of encouragement from you and acknowledge that there is a need within our community for more Puerto Rican cuisine and restaurants.  Your support and encouragement gives me the strength not to give up hope that one day I may pursue my business and my passion for cooking full time.

If you have any suggestions as to how I can provide better service, provide suggestions as to packaging, packing methods, shipping or any other suggestions please email or call me directly.  I am always open to learn new methods and practices on how to serve you better and I am open to constructive and well-meaning criticism.  If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by email at nuyoricanpasteles.  I look forward to serving you.

Sincerely and Respectfully,

Monica C. Figueroa, Owner